FAQs

1. What is Dhimhi?

Dhimhi is an international eCommerce fashion platform operated and managed by Dhiyona Fashion. We offer thoughtfully designed Indian ethnic wear, including kurta sets and contemporary styles, to customers worldwide. Our collections blend traditional craftsmanship with modern silhouettes suited for everyday wear, work, and special occasions.

2. Which countries do you ship to?

We currently ship orders to the following countries:

United States
Canada
United Kingdom
Australia
United Arab Emirates (UAE)
Singapore

Orders with delivery addresses outside these countries cannot be processed at this time.

If you have questions regarding shipping eligibility, please contact our customer support team before placing your order.

3. How long does international shipping take?

Order Processing Time:
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Estimated Delivery Time (After Dispatch):
3–6 business days (for all supported countries)

Total Estimated Delivery Time:
4–8 business days (including processing time)

Order Cut-Off Time:
5:00 PM IST (GMT+05:30). Orders placed after this time will be processed the following business day.

Delivery timelines are estimates and may vary slightly due to logistics or customs clearance processes.

4. How are products packaged for international delivery?

All Dhimhi products are carefully quality-checked and securely packaged to ensure they arrive in excellent condition. We use protective packaging suitable for international transit to maintain garment quality and presentation.

5. Are customs duties or import taxes included?

Yes. Dhimhi bears applicable customs duties and import taxes for shipments to the countries we serve.

Customers will not be required to pay additional customs charges at the time of delivery unless otherwise specified.

If you experience any customs-related issue, please contact our support team for assistance.

6. Can all products be shipped internationally?

Most Dhimhi products are eligible for international shipping to our listed countries. Product availability at checkout reflects shipping eligibility for your selected destination.

If a product cannot be shipped to your location, it will not be available for purchase during checkout.

7. Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch.

Once the order has been shipped, cancellations or modifications are not possible. Please contact our support team as soon as possible if changes are required.

8. What is your return policy?

We accept returns for eligible items in accordance with our Return & Exchange Policy.

If you receive:

A damaged product
An incorrect item
A defective item

Please contact us within 48 hours of delivery with photos and your order number. Our team will review the issue and provide an appropriate resolution.

For size-related returns or exchanges, please refer to our detailed Return & Exchange Policy page.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use the tracking link provided to monitor your shipment status.

10. Are product details and fabric information available?

Yes. Fabric details, size guides, care instructions, and product descriptions are provided on individual product pages. Customers are encouraged to review sizing charts carefully before placing an order.

11. What payment methods do you accept?

We accept international credit and debit cards and other secure online payment methods available at checkout. All transactions are processed through secure and encrypted payment gateways.