Payment Policy
This Payment Policy explains the accepted payment methods, currency information, billing procedures, and related terms for purchases made on Dhimhi.
Accepted Payment Methods
Dhimhi accepts secure international payment methods, including:
- Credit Cards (Visa, MasterCard, American Express, where supported)
- International-enabled Debit Cards
- PayPal (where available)
- Other secure online payment methods available at checkout
Available payment options may vary depending on your country, device, or payment gateway availability.
Currency & Pricing
Product prices are displayed in the currency applicable to your selected shipping country.
All final charges will be processed in the currency displayed at checkout.
Your bank or card issuer may apply:
- Foreign transaction fees
- Currency conversion charges
These charges are determined by your financial institution and are outside Dhimhi’s control.
Payment Authorization
All payments are subject to authorization and verification by the payment provider.
If a payment is declined, fails, or remains unverified:
- The order will not be processed.
- Dhimhi reserves the right to cancel or hold orders flagged for additional verification.
- Orders suspected of fraudulent activity may be declined.
Order Confirmation
Once payment is successfully processed:
- You will receive an order confirmation email.
- If you do not receive confirmation, please check your spam or junk folder.
- Orders are considered confirmed only after successful payment authorization.
Taxes, Customs & Duties
All applicable customs duties, import taxes, and clearance charges for supported international shipping destinations are covered by Dhimhi.
Customers will not be required to pay additional standard import duties or customs charges at the time of delivery beyond the total amount paid at checkout.
In rare cases, if additional charges arise due to:
- Incorrect shipping information provided by the customer
- Remote area surcharges
- Destination-specific regulatory requirements beyond standard duties
Customers may be contacted for clarification or resolution.
Payment Security
All transactions on Dhimhi are processed through secure, encrypted payment gateways.
- Dhimhi does not store complete credit or debit card details on its servers.
- Payment data is handled in accordance with applicable security and compliance standards.
- Secure Socket Layer (SSL) encryption is used to protect transaction information.
Failed or Duplicate Transactions
a) Failed Payment
If payment fails but an amount is temporarily deducted, the amount is usually reversed automatically by your bank within a few business days.
Please contact your bank directly for processing timelines, as Dhimhi does not control bank reversal times.
b) Duplicate Charge
If you believe you were charged more than once, please contact us with:
-
Your order number
-
Transaction ID
-
Payment date
-
Screenshot of the charge (if possible)
Our team will investigate and assist promptly.
Contact Information
Business Name: Dhiyona Fashion
Website Name: Dhimhi
Operating Entity: Dhiyona Fashion
Address: H.No 1-11-110/17/1/A, Gowri Nilayam Street, No 6, Shyamalal Building, Begumpet, Hyderabad – 500016
Phone / WhatsApp: +91 7842028607
Email: ceo@dhimhi.com
GSTIN / UIN: 36CIJPK0658R1ZJ
Business Hours: Mon – Sat / 9:00 AM – 6:00 PM (IST)
Response Time: We aim to respond within 24 Hours
Chat Support: Click here to chat on WhatsApp (+91 7842028607)
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